Product Designer

Making complicated journeys feel simple.

I'm Rob — a product designer working across subscription, billing and comparison products. Most recently at The Times and Uswitch, taking checkout, entitlements and energy tools from research through to shipped, measured change.

Selected work

Two screens from the redesigned Times checkout: payment method selection and subscription confirmation
The Times

Rebuilding
the subscription
checkout

I led the redesign of The Times' subscription checkout — from research through to validated, shipped improvements that measurably grew conversion and marketing opt-ins.

Role
UX, UI, Research
Team
Product, Engineering, Marketing
Duration
3 months
Two screens from the redesigned Times entitlements experience: an article limit blocker and an upgrade confirmation
The Times

Rebuilding
the subscription
system

I led the redesign of The Times' subscription architecture and upgrade experience — rebuilding how features are gated to unlock new revenue opportunities and give users a self-serve upgrade path.

Role
UX, UI, Research, Content Design
Team
Product, Engineering, Marketing, Leadership
Duration
4 months
Image to come Quick Checker results screen
Uswitch

Creating
the Uswitch
Quick Checker

When the energy crisis killed switching, Uswitch's core product became useless overnight. I designed the Quick Checker — a new tool that gave users the guidance they needed and kept Uswitch relevant until the market recovered.

Role
UX, UI, User Research
Team
Product, Engineering, Data
Duration
8 weeks
Image to come Portrait

About me

Outside of work I'm usually in the water — currently training for a 10km — or taking apart a 1990s Peugeot bike I'm slowly learning to service. I read about statistics, watch too much F1, and design better with NTS on in the background.

More about me